Laurel Inn Of Maryland

Service at the front desk at check-in was horrible. Staff member acted as if it was a burden to check us in. Then we were told that there was a problem with the room keys, so a maintenance man had to let us into our room. First room we were given had only on bed, even though we had clearly booked a room with two, as was on our confirmation paper that we had given the front desk. Second room had the two beds, but was not non-smoking as requested. ...read more

The staff was not very helpful they gave me the wrong directions over the phone when I called. I turned out to be close by and found it totally by accident. Their "laundry facilities" consist of one washer and dryer for the "exterior" rooms and another set for the "interior" rooms. And they're in dimly lit out of the way areas. I also was under the impression we would be staying in a hotel rather than motel atmosphere. They have no Wi-Fi. The signal is so low it is inaccessible. At first I got by with standing near the window to pick up a signal, but after the first night, I couldn't get anything. The housekeeping carts are so loud, they sound like trains or helicopters. Terrible. Last night there my keycard wouldn't work in the door! Would never recommend this "hotel" to anyone. ...read more

Room was comfortable; cleanup was prompt, good room amenities (microwave, coffee, and refrigerator).

Overall it was well worth the money I spent on the room. The room showed some aging but, was neat and clean. The bed was somewhere between a piece of wood and a rock. The a/c unit was slow to work but, did its job. All in all I would take my family here without any doubt. They do need to "re do" some things around the place thou. ...read more

I will not recommend this hotel to anyone, the room was dirty, especially the bathroom (toilet). The room had a very bad smoke smell and the door that lead to the room next door had a hole on it (not fixed) so we could see the people in the room next to us. ...read more

never ever stay again.think about your company's credit to customer?

I was sorely disappointed by this hotel. Ramada is a name I trusted for a standard of excellence. The lack of restaurant for breakfast, exercise room, and no manager on site, sat/sun leaves a bad taste. The only place to eat was a smoke filled lounge, very uncomfortable! Vagrants walking the decks at night made it most uncomfortable! ...read more

I was very disappointed with this hotel. Their housekeeping, room condition, security was very poor. The amenities, and features represented in the brochure were non-existent, and no manager was present sat. Or Sunday to deal with the problems. Staff was very unknowledgeable about features. (gym/exercise room, restaurant) ...read more